Training & Development Division

ProCon is dedicated to develop hospitality related team members through a several of methods. As times change, so as training methods and styles do as well in order to reach the best results. Each business unit is unique in it own way there for costume made programs are available upon request. Never the less ready-made development programs are avialbul as well as single shoot training. Our training and development plans are targeting Line Associates, Supervisory, Middle Management, Executives and Department Heads

Development Programs:

  • Short Term Development: Training Sessions & SOP’s collection .
  • Mid Term Development: Training Sessions & Standardization completion .
  • Long Term Development: Training Sessions & Process Renovation .

ProCon as well is specialized in both On Job and Off Job Trainings:

Our off job training includes but not limited to the following:

  • Orientation
  • Fire & Life Safety Trainings & First Aid
  • Product Knowledge
  • Exceeding Guest Expectation
  • Telephone Manner
  • Sexual Harassment
  • Handling Guest Complaints
  • 5 Minutes Training
  • Basic sales Techniques
  • Team Building
  • Quality Guest Room
  • Art of Service
  • Selling Strategies I, II & III
  • Up selling (FO & F&B)
  • Hospitality Leadership
  • Train The Trainer
  • Time Management
  • Management Skills
  • Interviewing Skills
  • Presentation Skills
  • Sanitation & Hygiene (out sourced)
  • Performance Appraisal
  • Business Etiquettes

Our on job training includes but not limited to the following:

  • Kitchen Competencies
  • Food & Beverage Competencies
  • Front Office Competencies
  • Accounting Competencies
  • Housekeeping Competencies
  • Laundry Competencies
  • Engineering Competencies
  • Sales & Marketing Competencies
  • Human Resources Competencies